Returns and Refund Policy

At Clothingclub, operated by Miravon Ecom Private Limited, our focus is on providing a smooth, secure, and reliable shopping experience.  

For the purpose of this policy:  

• “We,” “our,” and “us” refer to Miravon Ecom Private Limited    
   
• “You,” “your,” and “user” refer to customers placing orders on our platform    
   

By making a purchase, you agree to adhere to the return and refund procedures described below.    

Return Eligibility Criteria  

To qualify for a return:  

• Items must be unused, unwashed, and in their original condition, including all tags, labels, and packaging    
   
• All original tags, labels, and packaging must accompany the returned product    
   
• Products that have been worn, washed, or altered in any manner are not eligible for return    
   
• Return requests must be submitted within 48 hours of delivery via our customer support team    
   
• Items that do not meet these requirements will be rejected  

How to Submit a Return  

• Submit Your Request: Email your return request including Order ID and reason to miravonecomprivatelimited@gmail.com.    
   
• Provide Proof: Attach clear photos for defective, damaged, or incorrect items to facilitate faster processing    
   
• Follow Instructions: Once approved, you will receive detailed steps for completing the return  

Note: Returns failing to meet the above criteria may be declined at our discretion.  

Refund Procedure & Timeline  

• Returned items are inspected to ensure they meet the eligibility criteria    
   
• You will receive a notification confirming whether the refund has been approved or denied    
   
• Approved refunds are credited back to the original payment method within 5–7 business days    
   
• A confirmation email will be sent once the refund is successfully processed  

Partial Refunds  

If a returned item only partially meets return requirements (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.   

Returns for Damaged, Defective, or Incorrect Items  

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery    
   
• Attach clear photos or videos of the issue and email to miravonecomprivatelimited@gmail.com for faster resolution  

Customer Assistance  

For any questions or support regarding returns and refunds, contact our support team at: miravonecomprivatelimited@gmail.com  

We value your trust in Clothingclub and remain committed to ensuring a smooth, convenient, and satisfying shopping experience.